Privacy Policy

Part 1: Personal information and privacy

Introduction 1.1

We are committed to safeguarding the privacy of our website visitors. This policy sets out how we will treat your personal information.

1.2 By using our website and agreeing to this policy. You consent to our use of cookies in accordance with the terms of this policy. Collecting personal information

2.1 We may collect, store and use the following kinds of personal information.

(a) Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths).

(b) Information that you provide to us when registering with our website (including your email address).

(c) Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address).

(d) Information relating to any purchases you make of goods or, any other transactions that you enter into through our website including [your name, address, telephone number, email address and card details].

(e) Information that you post to our website for publication on the internet.

(f) Information contained in or relating to any communications that you send to us or send through our website (including the communication content and metadata associated with the communication).

(g) Any other personal information that you choose to send to us.

2.2 Before you disclose to us the personal information of another person. You must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.

Using your personal information

3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2 We may use your personal information.

(a) Administer our website and business.

(b) Personalise our website for you.

(c) Enable your use of the services available on our website.

(d) Send your goods purchased through our website.

(e) Supply to you services purchased through our website.

(f) Send statements, invoices and payment reminders to you, and collect payments from you.

(g) Send you non-marketing commercial communications.

(h) Send you email notifications that you have specifically requested.

(i) Send you our email newsletter (If you have requested it (you can inform us at any time if you no longer require the newsletter).

(j) Send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications).

(k) Provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information).

(l) Deal with enquiries and complaints made by or about you relating to our website.

(m) Keep our website secure and prevent fraud.

(n) Verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service).

3.3 If you submit personal information for publication on our website. We will publish and otherwise use that information in accordance with the licence you grant to us.

3.4 Your privacy settings can be used to limit the publication of your information on our website. This can be adjusted using privacy controls on the website.

3.5 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

Disclosing personal information

4.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors in so far as reasonably necessary for the purposes set out in this policy.

4.2 We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) in so far as reasonably necessary for the purposes set out in this policy.

4.3 We may disclose your personal information.

(a) To the extent that we are required to do so by law.

(b) In connection with any ongoing or prospective legal proceedings.

(c) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

(d) To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling.

(e) To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where in our reasonable opinion. Such court or authority would be reasonably likely to order disclosure of that personal information.

4.4 Except as provided in this policy, we will not provide your personal information to third parties.

International data transfers

5.1 Information that we collect may be stored and processed in and transferred between any of the countries in which, we operate in order to enable us to use the information in accordance with this policy.

5.2 Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

5.3 You expressly agree to the transfers of personal information described in this Section 5.

Retaining personal information

6.1 Section 6 sets out our data retention policies and procedure. Which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

6.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3 Notwithstanding the other provisions of this Section 6. We will retain documents (including electronic documents) containing personal data.

(a) To the extent that we are required to do so by law.

(b) If we believe that the documents may be relevant to any ongoing or prospective legal proceedings.

(c) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Security of your personal information

7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

7.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

7.3 Any electronic financial transactions entered into through our website will be protected by encryption technology.

7.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Amendments

8.1 We may update this policy from time to time by publishing a new version on our website.

8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

Your rights

9.1 You may instruct us to provide you with any personal information we hold about you. The provision of such information will be subject to:

(a) The payment of a fee (currently fixed at GBP 10).

(b) The supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor, or bank plus an original copy of a utility bill showing your current address).

9.2 We may withhold personal information that you request to the extent permitted by law.

9.3 You may instruct us at any time not to process your personal information for marketing purposes.

9.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes. Otherwise, we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

Third party websites

10.1 Our website includes hyperlinks to, and details of, third party websites.

10.2 We have no control over and are not responsible for, the privacy policies and practices of third parties.

Updating information

11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

Part 2: Cookies

About Cookies

1.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

1.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

1.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

1.4 Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

Our cookies

2.1 We use both session and persistent cookies on our website.

Analytics cookies

3.1 We use Google Analytics to analyse the use of our website.

3.2 Our analytics service provider generates statistical and other information about website use by means of cookies.

3.3 The analytics cookies used by our website have the following names: [_utma, _utmb, _utmc and _utmz]

3.4 The information generated relating to our website is used to create reports about the use of our website.

3.5 Our analytics service provider’s privacy policy is available at: [http://www.google.com/policies/privacy/].

Third party cookies

4.1 Our website also uses third-party cookies. Blocking cookies

5.1 Most browsers allow you to refuse to accept cookies; for example:

(a) In Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”.

(b) In Firefox (version 24) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”.

(c) In Chrome (version 29), you can block all cookies by accessing the “Customise and control” menu and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

5.2 Blocking all cookies will have a negative impact upon the usability of many websites.

Deleting cookies

6.1 You can delete cookies already stored on your computer; for example:

(a) In Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);

(b) In Firefox (version 24), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history”, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and

(c) In Chrome (version 29), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.

6.2 Deleting cookies will have a negative impact on the usability of many websites.

Part 3: Our details

Our details

1.1 This website is owned and operated by FenceIt Group (UK) Limited.

1.2 We are registered in England and Wales under registration number 08506348 and our registered office is at Building 6000 Langstone Technology Park, Langstone Road, Havant, Hampshire, PO9 1SA.

1.3 You can contact us by writing to the address given above, or by using our website contact form.

Feather Board Arris Rail

Feather board arris rail is a type of fencing which is constructed in your garden, with individual fence feathers and supportive arris rails.

With vertically lined feathers and 3 horizontal supporting struts, your fence is designed to withstand the harsher weathers Britain provides. We can also offer close board fencing panels that can be slotted into the posts, rather than made a feather board arris rail during installation.

The Benefits

  • Popular design
  • Cost-effective way of fencing
  • Optimal privacy and security
  • Good wind resistance
  • Pressure treated timber
  • Vertical feathers – optimal for water run-off
  • Easier to adapt to landscapes on a gradient
  • Thicker feathers of wood used

Cast Iron Railings

A variety of style railing infills are available, you may have seen a style you’ve got your eye on or you may want to see what options are available to you – our professional installers will be able to help you decide during the survey stage of your no obligation quotation.

The Benefits

  • Extremely long lasting
  • Protected from rust
  • Supreme wind resistance
  • Customisable
  • A very strong boundary marking option

Decorative Fence Infills

Fencing can be used to infill wall gaps to make a beautiful boundary.

Options such as closeboard infills or tressil can be used, depending on the look and level of privacy you are looking for.

Post & Rail Fencing

Commonly seen in fields across the country, post and rail offers boundary marking without restricting your view.

This fencing style is quite simply made up of vertical posts and usually 2 horizontal rails, running throughout the post keeping the fencing strong and secure for increased wind resistance.

The Benefits

  • Very little restriction on view of landscape.
  • Great wind resilience.

Tongue & Groove Gates

FenceIt supply a huge range of tongue and groove gates, which are aesthetic and functional. They offer absolute privacy and are pressure treated and tantalised for optimal longevity.

The Benefits

  • Stronger and more robust gate
  • Beautiful and expensive appeal
  • Great wind resistance

Decorative & Bespoke Gates

Our bespoke gates are made through a made to measure service. We have a great range of softwood and hardwood styles and we can also offer them to match your fencing.

The Benefits

  • Matching fencing
  • Made-to-measure
  • Unique whilst sturdy

Driveway Gates with Automative Options

Driveway gates can come in many materials like hardwood and softwood, whatever you are looking for, we are sure to help you find the ideal driveway gates to suit the style of your property. We also offer automation options if you are looking for electric gates.

Closeboard Gates

Like closeboard fencing, closeboard gates are excellent, durable and decorative options.

Whether rounded top or square topped gates would suit your existing boundary better, we can help. Close board gates are popular because of their appealing design and strong design.

The Benefits

  • Popular design
  • Cost effective gates
  • Optimal privacy and security
  • Great wind resistance
  • Pressure treated timber
  • Vertical feathers – optimal for water run-off
  • Thicker feathers of wood used

Cast Iron Gates

Iron gates are the premium option when it comes to endurance and least maintenance.

It provides light and does not mask surroundings you may not wish to be without. With superb wind resistance and excellent kerb-appeal, if privacy is not an issue then cast-iron fencing may be for you. Our range of cast iron gates all come with standard black powder coating which protects your fencing from rusting. Some may prefer a Victorian or traditional appeal and others are looking for ornamental appeal, either way we have a huge range for you to choose from.

The Benefits

  • Extremely long lasting
  • Protected from rust
  • Supreme wind resistance
  • Customisable
  • A very strong boundary marking option

Lap Panel Fencing

Lap fencing is the most common type of fence panel available, featuring horizontally placed slats that can be used with concrete or timber posts. This type of fencing is a good starting point for renewing boundaries and provide cost effective security for your garden.

This type of fencing can be enhanced using trellis or even be prolonged in life by using gravel boards to reduce the chance of rot from ground water. Overall, a cost effective fencing option perfect for any garden.

The Benefits

  • Very cost effective
  • Ideal for concealing pets
  • Great privacy

Picket Fencing

Picket fencing is often used when a rustic, traditional or decorative feature is desired. Its beautiful structure is designed to amplify kerb appeal.

Picket fencing can also be called timber palisade fencing and is normally short in height, with spaces in between, making its wind resistance high.

The Benefits

  • Beautiful, traditional style
  • Maintains more view as opposed to panelling and close board fencing
  • Charming boundary marking
  • Excellent wind resistance

Composite Fencing

Today, composite fencing is becoming increasingly popular for it’s long life and easy care. We offer composite fencing is a variety of styles and colours to suit your garden aesthetic.

This fencing style is also weatherproof and unlike other generic fencing, Composite fencing doesnt fade in the sunlight, providing a longer-life than other fencing.

The Benefits

  • Long-life
  • Little care needed
  • No need to paint
  • Does not fade from sunlight like generic fencing
  • Weatherproof
  • Strong and sturdy

Decorative Fencing & Trellis

Decorative fencing is commonly used for creating zones, features and screening.

Trellis can also be used for decorative purposes as well as adding on top of fencing panels for an exquisite finish. Decorative fencing and trellis feature light-saving abilities, privacy but with the benefit of still being able to enjoy elements of the enclosed boundary from outside.

We have a huge range of decorative and bespoke fencing which we will be able to talk through with you during your survey. You may be looking for something that really stands out, or perhaps some really beautiful and unique fencing. Whatever functions your require from it we will do our best to help fulfil your vision.

The Benefits

  • A variety of designs which allow light through
  • Functional benefits such as climbing plant uses
  • Zoning of areas possible
  • Designs mostly allow visibility of the other side with the benefit of an element of privacy

Closeboard Fencing

Close board fence panels can also be called ship lap, but it is an aesthetically pleasing, solid boundary that is popular for it’s fair price and durability.

It’s sturdy posts and gravel boards can be made of timber or concrete and mean it’s robust foundation will last for years to come. The panels simply slot into the gravel boards which also mean if any repairs or replacements are needed they will slide out simply, too.

The Benefits

  • Popular design
  • Cost-effective way of fencing
  • Optimal privacy and security
  • Good wind resistance
  • Pressure treated timber
  • Vertical feathers – optimal for water run-off
  • Easier to adapt to landscapes on a gradient
  • Thicker feathers of wood used

Trellising

Trelissing is commonly used for creating zones, features and screening.

Trellis can also be used for decorative purposes as well as adding on top of fencing panels for an exquisite finish. Decorative fencing and trellis feature light-saving abilities, privacy but with the benefit of still being able to enjoy elements of the enclosed boundary from outside.

The Benefits

  • A variety of designs which allow light through
  • Functional benefits such as climbing plant uses
  • Zoning of areas possible
  • Designs mostly allow visibility of the other side with the benefit of an element of privacy